Frequently Asked Questions
Find answers to the most common questions about our internet services.
Q.How do I get a new internet connection?
Contact us through our website or call us at 01715-046846. Our team will visit your location to check coverage availability and complete the installation, usually within 24-48 hours.
Q.What is the installation/connection fee?
The connection fee varies depending on your location and the infrastructure required. Our team will provide a quote during the site survey. This is a one-time charge.
Q.How do I pay my monthly bill?
You can pay your bill online through our Quick Pay feature on the website using SSLCommerz (bKash, Nagad, bank cards, etc.). Simply enter your Customer ID or phone number and follow the payment steps.
Q.When is my bill due each month?
Your billing cycle starts from your connection date. Bills are generated monthly and should be paid within the billing month to avoid service interruption.
Q.What happens if I miss a payment?
If payment is not received by the due date, your connection may be temporarily suspended. The pending amount will carry over. Pay your outstanding balance to restore service immediately.
Q.Can I upgrade or downgrade my package?
Yes! You can change your package at any time by contacting our support team. The new package rate will apply from the next billing cycle.
Q.Do you have a data cap or FUP?
All our packages come with truly unlimited data. There are no hidden data caps, throttling, or fair usage policies (FUP).
Q.What speed can I expect?
We provide symmetric (same upload and download) speeds as advertised in your package. Actual speeds may vary slightly depending on network conditions, but we guarantee at least 90% of the promised speed.
Q.What if my internet is not working?
First, try restarting your router. If the issue persists, call our 24/7 support at 01715-046846 or 01608-960900. Our technical team will resolve the issue, often within a few hours.
Q.Can I get a static IP address?
Yes, static IP addresses are available on our Standard and Premium packages. Contact support to request a static IP for your connection.
Q.How do I check my payment history?
Log in to your customer dashboard at our website using your credentials. You can view your complete payment history, billing breakdown, and pending amounts.
Q.What areas do you cover?
We provide fiber internet services in select areas. Contact us to check if your location falls within our coverage area. We are constantly expanding our network.
Still have questions?
Our support team is available 24/7 to help you.